Due to the nature of the item, for sanitary purposes, no refunds accepted. All payments are final.


In the unlikely event that the lashes arrive damaged, we must be notified within 72 hours from the time received via email with your order number and the subject heading RETURN. Lashes must be unworn and returned back in the original condition in which it was received. We take pride in providing the best quality lashes to our clients, and will be happy to replace any damaged lashes. 




  • I have not received a confirmation email, what should I do? Firstly, please check your junk mail. If still not received please check the email address that you entered at checkout is correct and send us an email at with your full name.

  • How can I track my order? You will receive an email when your order has been processed, this will include the tracking details of your order.

  • Can I cancel my order? Order cancellation requests will be considered but are not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order after it has been processed. Please email with your order number and the subject heading CANCELLATION REQUEST as soon as possible.


  • Carefully remove the lash from the eyelash tray, and check the eyelash fit, by aligning it with your natural lash line. If the lash extends past the outside corner of your eye, trim the excess. 

Tip: Use a tweezer to hold one end of the eyelash band and gently peel it from the tray. Do not use your hands. You may accidentally peel the fur off the band instead.


  • Apply a thin line of adhesive to the lash band, and wait 30-60 seconds, or until glue becomes tacky.  


  • Apply to eyelid as close to natural lash line as possible. Hold down for a few seconds, and allow glue to dry. 




  • When done wearing your lashes, gently remove them by lifting the band of the lash off of the skin at the inner corner of the eye, then gently remove the remainder of the lash.


  • Repeat on other eye.


  • Store lashes in the original lash tray, to keep their shape, and protect them for re-use.




  • Keep away from water and heat.


  • Remove before sleeping.


  • After use, any excess glue should be carefully removed with a tweezer or fingers.


  • When properly cared for, your lashes are reusable up to 20 times.